FiOR Innovations FAQ

That depends on how much data storage you need. FiOR subscriptions are based on storage usage and whether you need an offline viewer with your subscription or not.

Not sure which plan fits? Schedule a demo and we'll help you figure it out based on your project size and team.

You can have as many collaborators as you like viewing your project at no additional fee. We never set a limit on the number of team members that need to work with you on your project.

Yes. We leverage the robust foundation of the AWS platform, a leader in cloud infrastructure. Our security certifications and standards include:

• ISO/IEC 27001:2013
• ISO/IEC 27017:2015
• ISO/IEC 27018:2019
• ISO/IEC 27701:2019
• ISO/IEC 22301:2019
• ISO 9001:2015
• CSA STAR CCM v4.0
• PCI DSS

This is just part of our commitment to adhering to the highest security standards.

We keep the data archived for up to 6 months for subscribers, at which time all data is deleted from our servers.

You can also simply download the data into our offline viewer at any time during your subscription to keep it forever.

FiORsight™ is FiOR Innovations' adaptive image delivery system that powers the high-fidelity viewing experience in RESolute.

It breaks high-resolution, multi-source reality capture imagery (panoramas, 360° photos, and massive 2D images from any camera) into multi-resolution tiles that load on demand as you pan and zoom. You can zoom into fine details like wire colors, surface conditions, and small defects at near-full resolution, while viewing stays smooth and responsive across devices and connection speeds. The result is a clear, explorable view of the jobsite for virtual punch walks, remote inspections, and collaborative project documentation, without the lag of traditional image hosting.

In short: FiORsight™ turns RESolute's "any camera, any resolution" capture into an instantly explorable, high-clarity view of the jobsite.

RESolute accepts stills from any camera, at any resolution. FiORsight™ - Adaptive Rendering Technology displays that full capture in the browser, so a phone photo, a DSLR frame, and a 360° panorama can live on the same plan. The RESolute Capture App is the faster field path for smaller 360° cameras, including Ricoh THETA and Insta360. Those cameras connect to the app so you can shoot, review, and upload without leaving the floor.

Faster capture with the Capture App

These are the cameras the Capture App drives directly. Any other camera still works: shoot as you normally do, then upload the photos into RESolute.

Ricoh THETA

Primary supported lines include THETA X and THETA Z1. Use the camera's display and menus to choose photo mode and review shots in the field.

Insta360

Supported lines include the X series (X5, X4 Air, X4, X3, ONE X2, ONE X), modular ONE R / ONE RS, and fisheye options RESolute can use for detailed panoramas.

Camera compatibility reference

• THETA X: High-resolution stills; on-camera touchscreen for review.
• THETA Z1: Large sensors — strong dynamic range and low-light performance.
• Insta360 X series: Flagship models support very high-resolution panoramas; check your model for its current photo ceiling.
• Modular ONE R / ONE RS: Use the 360° lens module in photo mode.

Quality tip

Shoot at the resolution the job needs. FiORsight™ keeps whatever you upload, from a quick phone shot to a full-resolution still. For a record you may zoom into later, use the camera’s highest still setting. The Capture App is the faster route when you are shooting on a supported smaller 360° camera.

Connection & Setup

Before you connect

• Ensure the camera is charged and powered on.
• For Wi-Fi-based cameras: enable the camera's Wi-Fi hotspot mode before opening the RESolute Capture App.
• For USB-based cameras: connect via cable before launching the app.

In RESolute

• Open the RESolute Capture App and select your project.
• Tap the camera icon and choose your connected device from the list.
• Once connected, you can trigger captures directly from the app.

Field Best Practices

Mounting

• Use a monopod or dedicated 360° mount — avoid handheld captures when possible.
• Standard height: 1.2–1.5m from the floor for consistent eye-level captures.
• Keep the mount out of the frame where possible.

Every capture

• Stand still and step back from the camera during capture.
• Wait for HDR/processing to complete before moving to the next position.
• Overlap capture points by 30–50% in large spaces for complete coverage.

Horizon & Leveling

Ricoh THETA

• THETA X and Z1 have built-in leveling — enable it in camera settings.
• Check the horizon indicator on the camera display before each capture.

Insta360

• Most X-series cameras apply automatic horizon leveling in photo mode.
• Confirm this is enabled in the Insta360 app settings before a shoot.

Quick Fixes

Common issues

• Camera not connecting: Toggle Wi-Fi off/on on the camera, restart the app.
• Low resolution output: Check that photo mode is selected and you're using the highest resolution setting.
• Stitching artifacts: Ensure adequate overlap between capture points and avoid very low light without HDR enabled.

Still having trouble? Schedule a demo or reach out and we'll help you get set up.

No. Any camera works, at any resolution, because FiORsight™ fits the image to the viewer. Ricoh THETA and Insta360 are listed because the Capture App can trigger those smaller cameras in the field and get the photos up faster. A camera the app does not drive is still supported: capture the photos, then upload them to the project.